Question 1

How far in advance should I book?

Accepted Answer

For Umrah we recommend 3–6 months, and 6–12 months for Hajj — early bookings unlock better rates and hotel proximity.

Question 2

Do I need to pay in full at booking?

Accepted Answer

A deposit secures your seat. The remainder can be settled through 0% installments or on our published payment schedule.

Question 3

Do you handle the visa entirely?

Accepted Answer

Yes. We manage the Umrah/Hajj visa or Saudi e-visa end-to-end, including biometric coordination where applicable.

Question 4

What documents do I need?

Accepted Answer

A passport valid ≥ 6 months, passport-size photos, and vaccination records. Additional documents depend on your nationality.

Question 5

How close are your hotels to the Haram?

Accepted Answer

Between 50–300m in Makkah and 80–250m in Madinah — all within a 5-minute walk.

Question 6

Which airlines do you fly?

Accepted Answer

Saudia, Emirates, Qatar Airways, Etihad and Turkish Airlines, depending on your city of origin.

Question 7

Can I pay in installments?

Accepted Answer

Yes — 0% installments up to 12 months with our bank partners, or in-house plans for eligible packages.

Question 8

Which payment methods do you accept?

Accepted Answer

Credit/debit card, bank transfer, QRIS, virtual account, and major e-wallets.

Question 9

What is your cancellation policy?

Accepted Answer

Transparent, tiered refunds based on notice period. Full details are provided in your booking agreement.

Question 10

Is travel insurance included?

Accepted Answer

Included on all premium packages and available as an add-on on others.

Question 11

Which vaccinations are required?

Accepted Answer

Meningococcal ACWY is required by Saudi authorities. We provide a health checklist during onboarding.

Question 12

What is the luggage allowance?

Accepted Answer

Typically 30 kg checked + 7 kg cabin. Business class allows more; details vary by airline.

Frequently asked questions.